Legal

Terms of Use

Last updated: 10 July 2026

These Terms & Conditions constitute a distance agreement (the "Agreement") concluded between SIA "BNS Solution", registration number 40203655901, registered address Stabu iela 92-18, Riga, LV-1009, Latvia (the "Company", "we", "us"), and the customer placing an order on this website (the "Customer", "you"). The website https://bns-solution.com is operated by SIA "BNS Solution" under the laws of Latvia.

By ticking the acceptance box during checkout and clicking the order button labelled "Order with obligation to pay", the Customer confirms having read, understood and accepted these Terms & Conditions, the Privacy Policy, the Delivery Policy and the Refund & Cancellation Policy, and thereby concludes the Agreement with the Company by means of distance communication, without the simultaneous physical presence of both parties.

1. The Company and how to contact us

Complaints: send any complaint to the e-mail address above; we acknowledge complaints within 2 business days and aim to resolve them without undue delay.

2. Services

The Company sells prepaid eSIM profiles and prepaid mobile data packages (the "Services"). The Services are digital products supplied electronically. The description, coverage, data allowance, validity period, the underlying mobile network(s) or coverage source, and any fair-use limits of each package are stated on the product page before purchase.

Device compatibility: the Services require a device that is eSIM-compatible and carrier-unlocked. You are responsible for checking, before purchase, that your device meets these requirements. Compatibility and unlock requirements are stated on the product page.

3. Ordering and conclusion of the Agreement

An order is placed by selecting a package, providing a valid e-mail address, accepting these Terms & Conditions and the related policies, and completing payment by clicking the "Order with obligation to pay" button. The Agreement is concluded at the moment the Company confirms successful payment. The Company then sends, to the e-mail address you provide, an order confirmation on a durable medium together with the eSIM activation details.

4. Prices and payment

All prices are shown in euro (EUR) and include value added tax (VAT) at 21%. The total price payable, inclusive of VAT, is displayed before you confirm your order. Payment is made by Visa or Mastercard through a secure hosted payment page provided by the Company's payment service provider. The Company does not collect or store your payment card details.

5. Delivery

The Services are delivered electronically to the e-mail address you provide, normally immediately after successful payment. Full details are set out in the Delivery Policy, which forms an integral part of this Agreement.

6. Right of withdrawal (14 days) and its waiver for digital content

As a consumer, you have the right to withdraw from this Agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the day the Agreement is concluded. To exercise it, inform us of your decision by a clear statement (e.g. by e-mail to the address in clause 1); you may use the model withdrawal form set out in the Refund & Cancellation Policy, but this is not obligatory.

Because the Services are digital content and a digital service supplied without a tangible medium, at checkout you may expressly request that supply begins immediately. If you do so, you will be asked, by a separate tick-box, to:

• —give your prior express consent to the supply beginning before the end of the 14-day withdrawal period; and
• —acknowledge that you thereby lose your right of withdrawal once supply has begun (i.e. once the eSIM has been activated or data has been used).

We then confirm this consent and acknowledgement to you on a durable medium in the order-confirmation e-mail.

If you do not give that consent, or if the eSIM has not been activated and no data has been used, your 14-day right of withdrawal remains and you are entitled to a full refund in accordance with the Refund & Cancellation Policy.

7. Conformity and liability

We supply the Services with due care and skill and in conformity with the description on the product page. If the Services are not in conformity (for example, an eSIM that fails to activate for reasons attributable to us), you are entitled to have them brought into conformity, to a proportionate price reduction, or to a refund, in accordance with applicable consumer law.

The Company is not liable for interruptions or performance limitations caused by the underlying mobile network operators, by circumstances beyond the Company's reasonable control, or by incompatibility or locking of your device where the applicable requirements were disclosed on the product page. Nothing in this Agreement excludes or limits our liability where it cannot be excluded or limited under applicable law, and nothing limits your mandatory statutory rights as a consumer.

8. Governing law, your consumer rights and disputes

This Agreement is governed by the laws of Latvia. If you are a consumer habitually resident in another EU/EEA country, you continue to benefit from the mandatory consumer-protection rules of your country of residence, which this choice of law does not override, and you may bring proceedings in the courts of your country of residence.

We aim to resolve disputes amicably; please contact us first using the details in clause 1. If we cannot resolve a complaint, you may refer it to the Consumer Rights Protection Centre of Latvia (Patērētāju tiesību aizsardzības centrs, PTAC, www.ptac.gov.lv) and, where applicable, to the Consumer Dispute Resolution Commission. Consumers resident elsewhere in the EU may also contact their national European Consumer Centre (ECC-Net).

9. Contact

Any questions regarding this Agreement can be addressed to the Company using the contact details in clause 1.